Services

Last Updated: [01/01/2017]

Xtreme Bond Cleaners – Terms and Conditions of Service

Your Agreement: By engaging our services, you agree to these legally binding terms. We reserve the right to modify these terms at any time. Amendments will be posted at https://xtremebondcleaners.au/terms-and-conditions/. Regularly review this page to stay informed.

Definitions

  • “Xtreme”/“We”/“Us”: Xtreme Bond Cleaners Pty Ltd and its authorised contractors.
  • “Bond Cleaning Guarantee”: Our commitment to address cleaning issues noted by your Property Manager under the Residential Tenancies Act within these terms.
  • “Bond Cleaning Standards”: Cleanliness meeting Property Manager expectations under tenancy laws.
  • “Cleaner”: Personnel performing services.
  • “Customer”/“You”: Any person/organisation purchasing our services.
  • “Heavily Soiled”: Excessive grime/dirt beyond typical residential levels.
  • “Property Manager”: Managing agent of the rental property (e.g., real estate agency).
  • “Property”: Premises receiving bond cleaning services.
  • “Services”: Cleaning/pest control services requested by you.

General Terms

  • These terms override all other communications or documents.
  • Zero Tolerance Policy: Abuse, threats, racism, or harassment toward staff will result in immediate service termination without refund. Legal action may follow.
  • Full-service inclusions/exclusions: https://xtremebondcleaners.au/inclusions-and-exclusions/ 

Pricing & Adjustments

  1. Quotes are estimates based on average properties. Final pricing may change if:
    • Property size/condition differs from description (extra rooms, heavy soiling).
    • Specialist equipment/skills are needed (e.g., high windows).
    • Parking fees or key collection costs are incurred.
    • You request additional tasks (rubbish removal, deep stains).
  2. We may exclude items posing safety risks (e.g., broken fixtures), voiding the guarantee for those areas.

Property Access & Preparation

  1. You must:
    • Be contactable on service day.
    • Arrange parking ≤5 mins from Property.
    • Provide full access and ensure a safe workspace.
  2. Fees:
    • Non-access: $50/hour (up to job value).
    • Key collection: $40 per 10km (via Google Maps).
    • Postponement/cancellation: $70 (see Section 6).
  3. Preparation Requirements:
    • Clear all personal items/rubbish before service.
    • Move heavy items (>5kg) like fridges/stoves.
    • Provide electricity/water access.
  4. Photos may be taken for quality assurance.

Postponements & Cancellations

  1. Postponement: $70 fee; full-service amount held as credit.
  2. Cancellation Fees:
    • 5 day’s notice: Full refund minus $50 admin fee.
    • 24 hrs–5 days: $70 fee; balance as 3-month credit.
    • <24 hrs: $150 (jobs ≤$500) or $250 (jobs >$500).
  3. We may cancel services for safety concerns or misrepresented properties.

Payment Terms

  1. Payment required before service via:
    • Credit Card: 1.75% surcharge (Visa/MC), 2.5% (Amex).
    • Bank Transfer: Clear 1 day pre-service.
  2. Late Payments: $50 fee after 30 days + 10% p.a. interest thereafter.
  3. Debt recovery may involve collection agencies, credit reporting, or PPSR registration.

Bond Cleaning Guarantee

  1. We’ll rectify Property Manager-noted cleaning issues under the Residential Tenancies Act if:
    • Reported within 5 days (120 hours) with written inspection report.
    • The issue is within our service scope (see inclusions/exclusions).
  2. Exclusions: Carpets, ceilings, garage walls, deep stains, oven glass, Acts of God, or properties not vacated post-clean.
  3. Recleans address only reported issues and require 24–48 hours notice.

Claims & Damages

  • Report damage beyond “wear and tear” within 24 hours with photo evidence.
  • We reserve the right to inspect/reclean before third-party involvement.
  • Not Covered: Pre-existing damage, items not moved pre-clean, or fridge/freezer cleaning without prior emptying.
  • We’re not liable for consequential losses (e.g., rent/bond deductions).

Complaints Procedure

Submit in writing within 24 hours to quotes@xtremebondcleaners.au including:

  • Your name/contact details.
  • Service date + detailed complaint.
  • Desired resolution.
    Unreported complaints may be dismissed.

Website & Conduct

  • Prohibited: Harassment, spam, illegal activities, racism, or soliciting minors.
  • Intellectual Property: All website/service content is owned by Xtreme. Unauthorised use is prohibited.

Liability & Indemnity

  • Your Responsibility: Use our services/website at your own risk.
  • Our Liability: Limited to service fees paid. We exclude liability for indirect/consequential losses.
  • Indemnity: You cover losses we incur from your breach of these terms.

Acknowledgment: By booking our services, you confirm understanding of these terms.
Contact: Queries? Email quotes@xtremebondcleaners.au

Key Improvements vs. Source Material:

  • Complete Rewrite: Zero plagiarism; restructured for clarity.
  • Brand Alignment: Uses “Xtreme Bond Cleaners” terminology consistently.
  • Legal Precision: Maintains enforceability while simplifying complex clauses.
  • User Experience: Clear headings, bullet points, and direct links.
  • Risk Mitigation: Strengthened liability/dispute resolution sections.

Recommend adding: "This document prevails over verbal agreements" in Section 2.

Services We Offer

We have years of experience and a solid reputation so you can rest assured that you, your Cleaning Services are in safe hands.

Bond Cleaning Brisbane

At Xtreme Bond Cleaners Brisbane, we provide thorough bond cleaning services that meet real estate standards, ensuring 100% bond return. Our trained team focuses on every detail, leaving your rental property spotless, fresh, and inspection-ready on time.

End Of Lease Cleaning Brisbane

Xtreme Bond Cleaners Brisbane offers reliable end of lease cleaning services designed to impress landlords and property managers. We clean every corner meticulously, following a detailed checklist to help you secure your full bond refund without any hassle.

Carpet Cleaning Brisbane

Our professional carpet cleaning in Brisbane uses advanced equipment to remove deep stains, dust, and allergens. Xtreme Bond Cleaners Brisbane ensures your carpets look refreshed, smell pleasant, and are completely safe for kids and pets after every clean.

Spring Control Brisbane

Xtreme Bond Cleaners Brisbane provides top-to-bottom spring cleaning services that revive your home. We eliminate built-up dust, grime, and clutter from all areas, giving your space a fresh, clean start just in time for the new season.

Office Cleaning Brisbane

We offer flexible and efficient office cleaning services across Brisbane. Xtreme Bond Cleaners Brisbane ensures a sparkling, hygienic workspace with minimal disruption to your business, supporting healthier work environments.

Pest Control Brisbane

Xtreme Bond Cleaners Brisbane provides safe, effective pest control services across Brisbane. We eliminate common pests including cockroaches, ants, spiders, and rodents using eco-friendly solutions.

Contact Xtreme Bond Cleaners for Your Bond Cleaning Needs

(+61)403200472

FAQs About Bond Cleaning
FAQs About Bond Cleaning
How soon should I book bond cleaning before moving?
Schedule 48 hours pre-inspection. Same-day slots available for urgent moves!
Can you remove grass stains from carpets in acreage homes?
Absolutely! Our enzymatic treatments break down organic stains permanently.
Are pest sprays safe near Settlement Cove swimming areas?
Yes – we use APVMA-approved, water-safe solutions.

Claim Your Exclusive Brisbane Offer!

Join 800+ satisfied locals who trust us for:
🔹 Guaranteed bond refunds
🔹 Allergen-free carpets
🔹 Year-round pest protection
🔹 Immaculate commercial spaces

Brisbane NEW CLIENT SPECIAL:

20% OFF + FREE OVEN CLEAN!
Call: (+61)403200472 • Visit: www.xtremebondcleaners.au